1.1 This website (the “Site”) is provided and operated by Portrait Pals Limited (“we”, “us” or “our”), a company located in London, United Kingdom. We take the privacy of your information very seriously and believe that it is important for you to know what types of information we collect from the Site and how we treat information we may receive from you.
2. Personal Information
2.1 We may collect and store the following personal information about you:
(a) certain information required to register with the Site (including title, first and last name, email address and delivery and invoice address);
(b) details of any requests for Products you make through the Site;
(c) billing information such as your credit card number and expiry date; and
(d) other information you generate as a result of Site interactions, such as login and password details and any communications you have with us (if you report a problem, ask for assistance, or send us feedback).
This information may be requested of you if you sign up for our newsletter, purchase a product, contact us, or create a profile on the Site. You have the right to opt-out of providing us with your information to create a profile. However, this will require you to fill in all necessary information upon each purchase. In order to save your payment and delivery details for future purchases, you will need to set up an account. You may change or remove any information through your account settings.
3. Automated Collection
We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, your actions on the site, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site’s content and to help us understand how users are interacting with the Site and services provided. You may opt-out of being included in non-essential Google Analytics cookies by installing the Google Analytics Browser Add-On by following this link.
4. Use of Personal Information
4.1 Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested.
4.2 By using our Site and providing your personal information, you agree that we may use your personal information in order to:
(a) administer the Site;
(b) process your order(s), including dispatch, payment and returns (if applicable);
(c) collect payment for any Products we provide to you;
(d) make general improvements to our Site and the Products we offer;
(e) analyse how customers are making use of the Site;
(f) resolve disputes and troubleshoot problems;
(g) enable third parties to carry out technical, logistical or other functions on our behalf;
(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Conditions; and
(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).
4.3 European Union data protection laws enforce a “lawful basis” for obtaining and storing personal information from citizens of the European Economic Area. These include:
(a) Acting on the contract we have with you in order to deliver our services;
(b) Legal compliance (i.e. tax laws require us to keep records of payments made through our services);
(c) Improvement and safety interests that enable us to keep the Site free from fraud and provide the highest quality customer experience.
5. Sharing Personal Information
5.1 Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.
5.2 We may also share your personal information with:
(a) other companies we have instructed to provide services or goods for us;
(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
6. Links to and from other Websites
6.1 We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.
6.2 In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
6.3 You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
7. Security and Storage of Personal Information
7.1 We retain your private information only if an account is created for the purpose of repeat shopping. Our sales processing system will also store your name, email address, phone number, and delivery address. This information can be removed upon request at any time.
7.2 We maintain industry-standard safeguards to protect your personal information from unauthorised or inappropriate access and use Transport Layer Security (TLS) to encrypt data as it travels around the internet. The transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.
7.4 If you use the Site while you are outside the EU, your information may be transferred outside the EU.
7.5 Customers residing in certain countries, including the EU, have the right to view, correct, and request deletion of private information. You can request a downloadable copy of your information or delete your account at any time.
Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us.
9. Contacting Us